Consulting & Training.
Deciding how to implement your new resort software is as important as deciding to invest in a new Ticketing & POS system in the first place. With years of resort industry experience, our subject matter experts work hard to understand what makes your business your business.
RTP takes the guesswork out of optimizing your new software system with a process that is as effective as it is efficient. Our Implementation Specialists and Managers get to know how you plan to use your software before actually starting system configurations. The basic framework is simple, and depending on the level of sophistication your resort needs, we design a plan that achieves your goals to whatever level of detail required. In each RTP installation—from the most basic, to the most complex—we follow this simple ‘roadmap’ and expand it as needed:
- Discovery – With the ultimate goal of understanding your operations, we capture all the details required to configure RTP|ONE to your specifications; questionnaires and initial meetings help set goals and objectives for those who use or manage the system.
- Solution Design – A ‘Configuration Plan’ is created to meet the goals and objectives set in Discovery; an over-reaching project plan is finalized by an Implementation Manager to ensure all objectives are met in the time frame set.
- Configuration - Keeping your goals and objectives in mind and using industry best practices, we configure a production environment to suit your resort’s requirements.
- Deployment & Training – Using a ‘Train-the-Trainer’ approach, we show the appropriate staff front-line functionality and business critical system administration tools.
- Support & Maintenance – After the successful Go-Live of the RTP Product Suite, your project transitions to our Maintenance and Support teams, who will provide ongoing support for you.
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