Implementation Specialist

SUMMARY

RTP specializes in software, web and integration services unique to the resort and recreation industries, in particular to the ski and parks/attraction market segments.  RTP is made up of three departments: Sales, Development and Delivery & Support; within Delivery & Support there are two teams: Delivery and Support.  This position is responsible for configuring, installing and training customers on our software, web & integration products as well as some solution design.  They should be well versed in operations and have deep functional and SME skills with RTP products.  Significant interaction with our clients is an every day occurrence, much of which is onsite at the customer’s location.

KEY RESPONSIBILITIES

The Implementation Specialist will be responsible for performing onsite and remote software, web and integration tasks to include installing and training customers on RTP’s product suite.  Depending on their skill set, the Implementation Specialist may also work closely with the Implementation Managers to support solution design. The responsibilities include: 

• Perform web, software and/or integration implementation tasks.
• Perform and participate in internal and external training.
• Solution design.
• Understand customer business model and business needs.
• Understand customers’ requirements.
• Design/Configure software to meet needs of customer.
• Install & train users on software.
• May work with development on custom requirements.
• May work with implementation manager and support team to transition open issues.
• Produce documentation such as user guides/job aides to support installation process.
• Track and report issues into Implementation.

DESIRED SKILLS/QUALIFICATIONS

At least 2-5 years experience in related business process area or technology consulting environment. 

Candidate must:

• Demonstrate expertise in Software, Web and/or Integration Services.
• Posses Ski and P&A industry knowledge.
• Perform problem solving and solution design.
• Demonstrate strong verbal and written communication skills.
• Be Proficient in Microsoft Project, MS Word, MS Excel,
• Bachelor’s degree required.
• Hardware, network and SQL knowledge a plus.
• Ability to think creatively.
• Ability to work effectively on dynamic teams.
• Properly reflect RTP image and product in marketplace.
• Ideal candidate will posses deep understanding of preferably 2 out of the 4:
  • RTP and RTP products/solutions.
  • Business process areas in which our products serve (resort operations, parks & attractions, etc).
  • Software consulting methodology and tools.
  • Have experience designing & integrating software.

OTHER
Location – Avon, CO
Travel is required up to 60%

APPLICATION PROCESS
Please submit cover letter and resume directly to jobs@rtp.com and specify “Implementation Specialist” in your response.  

About RTP: RTP (Resort Technology Partners) is a privately held company that provides advanced software, internet, and ecommerce solutions to hospitality industry businesses, including ski resorts, tour & travel businesses, golf management companies, theme parks, attractions, etc.  RTP is a very successful, rapidly growing business with approximately 80 employees and hundreds of customers in 4 countries.  In addition to offering tremendous career opportunities, RTP is a great place to work!  Our offices are in Avon, Colorado, within minutes of Vail and Beaver Creek ski resorts.  We offer excellent benefits such as competitive salaries, bonus plans, stock options, 401K plan, and medical/dental/life insurance benefits.

RTP, LLC is an Equal Opportunity/Affirmative Action Employer

Other Fun Facts:

• Minutes away from Vail and Beaver Creek mountains
• Located on the Eagle River (fly-fishing, kayaking, rafting)
• Next to the Eagle-Summit County bike path (a paved bike path from Edwards to Breckenridge)
• Within 30 minutes of 7 golf courses
• On-premise workout room, heated pool, and hot tub